Overview
Greetings Valued Customer!
We at 313 Blinks are committed to ensuring the safety and security of our esteemed customers during their transactions with us. As such, we have implemented a robust anti-fraud policy to safeguard your information and prevent any malicious activity from taking place.
As part of our policy, we will be sending a confirmation text and/or email to the address on file for any order that exceeds our predetermined threshold for large purchases. This confirmation request serves as an extra layer of protection for both you and us, as it ensures that only genuine purchases are made.
Please note that failure to confirm your order will result in cancellation, as we take our anti-fraud measures very seriously. We appreciate your understanding and cooperation in this matter, as we work together to maintain the highest standards of security for all parties involved.
Thank you for choosing our company and we look forward to your business in the future.
Order Processing
We offer wigs, nail products, eyelashes, and accessories, each with their own processing times. Some items are made to order so processing times may vary. Most wig orders take 7 to 10+ days to process, nails 3 to 5+ days, and eyelashes and accessories are usually processed in 1-3+ days. Any custom orders could take anywhere from 1 to 3 weeks or more to process, depending on many different factors. Please contact us directly to get a more specific time frame. Please be mindful, all items are completely dependent on the type of item you purchase. Thank you for choosing our beauty store.
Route Protection
As your trusted shopping partner, we strive to offer you the best possible customer experience. That’s why we provide you with the option to protect your package during delivery with Route Protection service. During checkout, you can choose to add this service for a minimal cost that varies depending on your order total. We highly recommend that each and every one of our valued customers opt for this protection as it helps you keep a closer track of your package, enhances transparency in the delivery process, and provides you with peace of mind. In the unfortunate event that your package goes missing, gets stolen or arrives damaged, Route Protection service ensures that you receive a prompt and hassle-free replacement. Our team is committed to taking care of everything for you every step of the way.
Browse 313 Blinks signature handmade colorful lashes.
Refunds/Returns
We understand that you may have concerns about returning our products and we are here to assist you with that. While it is true that we do not accept returns or exchanges due to the nature of our products, we strive to provide you with the best and most satisfactory experience possible. Therefore, we are always open to accommodating. issues that you may experience when using our items. We believe in building strong relationships with our customers, and your satisfaction is our top priority. If there are any problems, please do not hesitate to reach out to us within 5 days of receiving your package so that 313 Blinks can find the best possible solution. We truly value your patronage and look forward to assisting you.
Need help?
Contact us at info@313blinks.com for all concerns.
Product appearance may vary due to lighting, monitor settings, and camera distortions.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.